Self-Control: Managing Potential Disruptive Emotions and Impulses
She was the best of workers; he was the worst. She was the epitome of exceptional customer service; he was the antithesis. Indeed, a book written about these two members of the same Corporate Family® could very well be titled A Tale of Two Employees. Observers to the diametrically different team members summed up the […]
Service Orientation: Anticipating, Recognizing, and Meeting Other’s Needs
Who is your role model when it comes to serving the needs of others? Do you have anyone on your team who is exemplary in their service to clients and members of your Corporate Family®? If you’re struggling to identify someone, let us introduce you to Lillian. Lillian happens to be the customer service representative […]
Leadership and EQ
“Inspiring, influencing, and nurturing people and groups.” Let’s start this blog off with a few questions for you to consider: Who has been the biggest influence in your personal and professional life? Who nurtures you, personally and professionally? Do you realize that anyone you thought about as you answered these questions is actually an influencer […]
Self-Confidence: Sureness in Your Own Self-Worth and Your Capabilities
Several LEADon® team members have become obsessed with the television police drama Blue Bloods, so much so that they’ve admitted to binge-watching past seasons. Part of the allure of this show has been observing how the New York City Police Commissioner, Frank Reagan, handles the many ups and downs in his personal and professional life—always […]
Accurate Self-Assessment: The Powerful Potential of EQ
“Your visions will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakes.” ― C.G. Jung I came across a quote from a famous comedian that read, “I think I’m pretty self-aware”—and it did make me laugh. Why? Because isn’t this the way we all feel […]
Developing Others: Mentoring and EQ
Master + Model + Mentor = Ever-forward Transformation. This is the three-step process LEADon encourages all leaders to follow as they strive to not only improve their own lives but also positively influence those they lead, personally and professionally. Impacting the lives of others involves intentional development. In EQ (Emotional Quotient) terminology, this falls under […]
Fast-tracking Relationships
Leaders who’ve interacted with LEADon for any amount of time quickly learn two tenets we share about relationships based on years of professional research: “Relationships are the center of the universe—without relationships nothing you do really matters.” “Relational equity is the most important asset you will ever possess.” Think about those two statements for a […]