Improving Customer Connections
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou Perhaps more than ever, the need to improve customer service is on the radar of many leaders. Although serving others is not a new concept in leadership, embracing […]
Reuniting Your Corporate Family®, Part III
Do your little bit of good where you are; it’s those little bits of good put together that overwhelm the world. Desmond Tutu We’d like to begin this final blog in our series about reuniting your Corporate Family® with a question: What do people in your organization need in order to feel appreciated and motivated? […]
Reuniting Your Corporate Family®, Part I
The only rock I know that stays steady, the only institution I know that works, is the family.” Lee Iacocca One of the most exciting aspects of the COVID-19 vaccination process is the anticipated reuniting of family members, many of whom have been separated for over a year. But personal families are not the only […]
Successful Foresight Requires Strategic Hindsight
“Look not mournfully into the past. It comes not back again.” Henry Wadsworth Longfellow, Hyperion (1839) The old saying “Hindsight is twenty-twenty” no doubt sends shivers down some of our spines. After enduring the unprecedented events of the 2020 global pandemic, many of us would like to forget that ill-fated year and move swiftly into […]
Generational Differences
“My mother and I had a generational smackdown this past weekend,” the young woman shared with a smile. “She didn’t like the way I responded to a question, but it’s really her fault for raising me with so much confidence, right?” As a Boomer, I didn’t know exactly how I should respond to this “overshare,” […]
Fighting Fires: Part II
A hero is no braver than an ordinary man, but he is brave five minutes longer. Ralph Waldo Emerson While climbing up the popular tourist site of Dunn’s River Falls in Jamaica, one member of our family began to struggle with the slippery rocks and steep ascent. A man just ahead of our group suddenly […]
Fighting Fires Part I
“Fire tests gold, suffering tests brave men.” Seneca Wildfires are raging across the west in the United States, and on the heels of a harrowing fire season in Australia, the team at LEADon® reflected on the firestorms that we have survived in southern California during the past two decades. Thousands were displaced and countless families […]
Cultivating Courage
“There is no living thing that is not afraid when it faces danger. The true courage is in facing danger when you are afraid.” Frank Baum, The Wonderful Wizard of Oz The Cowardly Lion, sojourner with the legendary Dorothy, bears one of the most oxymoronic monikers in literature and filmography. After all, lions are known […]