Improving Customer Connections
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya Angelou Perhaps more than ever, the need to improve customer service is on the radar of many leaders. Although serving others is not a new concept in leadership, embracing […]
Reuniting Your Corporate Family®, Part II
Alone we can do so little; together we can do so much. Helen Keller “Wow Tyler, way to steal the show at the meeting this morning. Do you think you could have given the rest of us a chance to shine?” Amanda complained as she filled up her coffee mug. “Look, you always […]
Reuniting Your Corporate Family®, Part I
The only rock I know that stays steady, the only institution I know that works, is the family.” Lee Iacocca One of the most exciting aspects of the COVID-19 vaccination process is the anticipated reuniting of family members, many of whom have been separated for over a year. But personal families are not the only […]
Social Distancing: Shortcomings and Solutions
For the past few months, the LEADon® team has been fielding an oft-repeated question: “Is social distancing sustainable for our teams long term?” The simple answer is no, absolutely not. The rationale is equally as simplistic: as humans we are interpersonal creatures, and despite the greatest technology, people need contact and interaction with others in […]
Vaccinations and Social Connections
While 2020 might be a year many people would like to forget, recent events have highlighted an essential component of the Corporate Family® experience that leaders would be remiss to ignore. In January of 2021, people from all walks of life not only began to receive COVID vaccinations but also experienced critical social connections which […]
Fighting Fires: Part II
A hero is no braver than an ordinary man, but he is brave five minutes longer. Ralph Waldo Emerson While climbing up the popular tourist site of Dunn’s River Falls in Jamaica, one member of our family began to struggle with the slippery rocks and steep ascent. A man just ahead of our group suddenly […]
Fighting Fires Part I
“Fire tests gold, suffering tests brave men.” Seneca Wildfires are raging across the west in the United States, and on the heels of a harrowing fire season in Australia, the team at LEADon® reflected on the firestorms that we have survived in southern California during the past two decades. Thousands were displaced and countless families […]
To the Moon and Back: NASA-Based Lessons on Virtual Problem-Solving
“Uh Houston, we’ve had a problem.” Many people remember this shocking statement uttered by astronaut Jim Lovell about Apollo 13’s status. Others are simply familiar with this iconic announcement, which is still often used to signify the gravity of a particular situation. In April of 1970, the status of Apollo 13 couldn’t have been more serious, […]